Terms & Conditions

1. Services

North-Eastern Property Solutions ("the Company") provides waste removal, construction clean up and property maintenance services across North East Adelaide, South Australia. By booking a service with us, you agree to these terms and conditions.

2. Quotes and Pricing

All quotes provided are estimates based on information supplied at the time of booking. Final pricing is confirmed on-site before work commences. We reserve the right to revise the quoted price if the volume or type of rubbish is significantly different from what was described. No work will commence at a revised price without your approval.

In practice: the more accurately you describe the job — photos of the whole pile, where it is, and anything heavy like soil, concrete or tiles — the less likely the price is to change on the day. If you add items when we arrive, that’s fine; we’ll simply tell you the new price for the extra before loading it.

3. Scheduling

Arrival times are estimates only. While we make every effort to arrive within the specified time window, delays may occur due to traffic, weather or prior jobs running over. Same-day service is subject to availability and cannot be guaranteed.

4. Access and Safety

You must ensure safe and reasonable access to the rubbish to be removed. The Company reserves the right to refuse to remove items that are unsafe, hazardous, or not accessible without risk to our team. Hazardous materials including asbestos, chemicals and biohazard waste are not accepted.

In practice: “safe and reasonable access” means things like unlocking gates and sheds, telling us about stairs or steep paths, keeping pets secured while we work, and making sure a car isn’t blocking the only way out. If tenants or neighbours need to be told we’re coming, please let them know or give us their details when you book.

5. Prohibited Items

For safety, regulatory and licensing reasons, we do not remove the following items. Please contact a specialist licensed disposal contractor for these:

• Asbestos or any asbestos-containing material (specialist asbestos removalist required)
• Hazardous chemicals, paints (wet), thinners, solvents, oils and fuels
• Biohazardous waste, medical waste, sharps and used syringes
• Explosives, ammunition, gas cylinders (full or partial) and pressurised containers
• Radioactive materials
• Animal carcasses, food waste in volume (commercial food waste)

If we identify prohibited items on arrival, those items will not be loaded. We will direct you to an appropriate specialist contractor where possible.

In practice: if you’re not sure whether something is on this list, ask before the day. Our guide to what rubbish removal can’t take explains the safe disposal options for each of these items, including free household chemical and paint drop-off points in Adelaide’s north.

6. Volume and Weight Disputes

Pricing is based on the volume and type of material described when you request a quote. If the job on the day is significantly larger or different from what was described, we will provide a revised price before any work begins. You may decline the revised price with no charge, or accept and proceed.

Heavy materials such as concrete, soil and bricks attract weight-based tipping fees, so large quantities may be priced separately.

7. Damage Liability

Before work begins we will note any obvious pre-existing damage (scuffs on walls, marks on door frames, scratches on flooring) to keep things fair for both parties. We commit to flagging any new damage we cause during the work, on the spot, before we leave the site.

Damage claims must be raised within 48 hours of job completion. We will repair or arrange repair of any damage we caused; our maximum liability is limited to the cost of remediation or the value of the job, whichever is greater.

8. Photos for Evidence

We take photos before, during or after jobs for our internal records — to document volume, pre-existing damage, completion, and disposal where required. These photos are stored privately as outlined in our Privacy Policy.

9. Weather and Cancellations

Severe weather (storms, extreme heat, flooding) may force us to reschedule outdoor jobs for safety reasons. We will contact you as early as possible if a weather-related rescheduling is required and offer the next available slot. No penalty fees apply for weather-related rescheduling on our side.

If you need to cancel or reschedule, please give us as much notice as possible so we can offer the slot to another customer.

10. Payment

Payment is due on completion of the job unless otherwise agreed in writing. We accept card, cash, bank transfer or Afterpay. Invoices for commercial clients are due within 7 days unless otherwise agreed.

In practice: every job comes with a tax invoice showing our ABN (48 513 461 703). If a property manager or agency is paying on an owner’s behalf, tell us who the invoice should be addressed to when you book. If you choose Afterpay, the instalment arrangement is between you and Afterpay and is covered by Afterpay’s own terms.

11. Your Consumer Rights

Nothing in these terms is intended to exclude, restrict or change any rights you have under the Australian Consumer Law or other laws that can’t be excluded. If you’re ever unsure how a term applies to your job, ask us before booking and we’ll explain it in plain English.

12. Governing Law

These terms are governed by the laws of South Australia, Australia. Any dispute will be heard in the courts of South Australia.

13. Contact

For any questions about these terms, contact us at:

• ✉️ james@northeasternpropertysolutions.com.au